EWC, SL undertakes to deliver the goods purchased by the Customer as quickly as possible and always within thirty (30) days of placing the order for deliveries within the Territory – i.e. mainland Spain and the Balearic Islands. For deliveries to other parts of Spain or abroad, please enquire. Delivery times are estimated and may vary for logistic reasons or on grounds of force majeure. All delays in deliveries shall be notified by EWC, SL to the Customer as soon as the delay is detected. The goods will be sent by courier and deliveries will be deemed made once the goods are made available to the Customer and checked into the carrier’s control system. In the event of delivery delays for causes attributable to EWC, SL, the Customer may cancel the order in accordance with the procedure described in section 7 (“Return of Goods”) of these Terms and Conditions. Cases where the goods are made available to the Customer within the agreed deadline but cannot be delivered for causes attributable to the Customer shall not be considered delays. The Customer shall be notified by email as soon as the order has been accepted and the goods have been shipped.
Note that EWC, SL will not accept deliveries to post-office boxes and call shops, or when the recipient and delivery address cannot be identified.
The goods shall be delivered at the address provided by the Customer during the registration and order processes so long as this address is within the Territory. In order to streamline the delivery process, Customers are encouraged to provide an address at which the order can be delivered during normal business hours.
Unless otherwise instructed by the carrier’s action protocol, if the Customer is absent at the time of delivery, the courier shall leave a message explaining what to do to reschedule the delivery. If the goods are not collected by the Customer from the designated office within the period granted by the carrier, the goods can be disposed of as deemed appropriate by the carrier without any kind of refund or compensation for the Customer.
EWC, SL shall not be held liable for unsuccessful deliveries due to untruthful, inaccurate or incomplete information provided by the Customer in the order form regarding the delivery address. Note that orders may be divided into several deliveries.
*Shipping fees are included for purchases worth €30 or more in mainland Spain and the Balearic Islands.
RETURN OF GOODS
(i) Right of Withdrawal.
In accordance with applicable law, the User shall have the right to withdraw, in whole or in part, the purchase of a product within fourteen (14) calendar days of delivery.
Once the stated time limit has expired, EWC, SL shall not accept returns based on the User’s decision to withdraw the purchase of the goods.
In the event that a User wishes to withdraw a purchase, he/she must contact EWC, SL by sending an email to info@esenciawines.com or by completing the withdrawal form available HERE.
However, before exercising the right of withdrawal, the following requirements must be met:
1) The goods must be in the same condition in which they were delivered and have the original packaging and labelling.
2) Goods must be returned to EWC, SL in their original box or envelope or, where this is not possible, in a similar packaging to ensure the returned goods arrive in perfect conditions.
3) The package must also include the following documents: a copy of the purchase receipt and a copy of the delivery note indicating which items have been returned and why.
All returns must be sent to EWC, SL’s registered address: Ctra. de El Carche, Km 11,5 – C.P. 30520 Jumilla, Murcia, Spain. In the event of withdrawal, all shipping costs associated with the return of goods shall be borne by the Customer.
(ii) Return of faulty or damaged goods.
Without prejudice to any other rights that the Customer may be entitled to, the Customer has the right to receive a refund of the full purchase price if the delivered goods are faulty or damaged or are not in conformity with the ordered goods. Alternatively, the Customer has the right to request an exchange for a replacement item. Customers who wish to return an item that is faulty, damaged or different from the item ordered must follow the procedure specified in (i) above; in this case, returns will be free of charge for the Customer. So long as the procedure in (i) above is followed and all the requirements in this section are met, EWC, SL shall refund the purchase price for the returned defective or wrong goods in accordance with section (iii) below.
(iii) Refunds.
So long as the procedure in (i) above is properly followed and all the requirements in this section are met, EWC, SL shall refund the purchase price for the returned goods to the Customer. For returns made in the exercise of the Customer’s right of withdrawal, EWC, SL shall not bear any of the costs associated with the return of the unwanted items. Likewise, the Customer shall have no right of refund unless the items are returned in the same conditions in which they were delivered and all the requirements established in these Terms and Conditions are fully met. In the event of partial returns, the refund shall apply only to the item or items that are effectively returned. Refunds shall be made by EWC, SL using the same payment method that was used to make the order within thirty (30) days of collecting the returned order and after the items have been examined by EWC, SL to ensure compliance with the requirements established in sections (i) and (ii) above. The return of funds by EWC, SL to the Customer’s account shall be dependent on the Customer’s bank in question.